Support volume grows faster than headcount. AI agents can draft replies, classify tickets, and pull order context — if they are wired to your policies and a human can take over. Unsupervised chat is how brands get surprised.
The operating model comes first
Decide which intents an agent may close, which require a suggested draft, and which escalate immediately. Refunds, safety, and legal topics stay with people. Catalog questions and tracking updates are usually safe to automate with retrieval from your own data.
Integrations that make the agent useful
An agent without tools is a parlour trick. Connect helpdesk, commerce platform, and knowledge base. Log every action. Review a sample of transcripts weekly for the first month so the prompt and retrieval stay aligned with how you actually serve customers.
Orbitdor designs this as an automation programme, not a widget. See AI automation services or discuss a support workflow.